- Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.
- Shipping Methods: We offer standard and expedited shipping options. Standard shipping usually takes 10-12 business days, while expedited shipping takes 5 business days.
- Shipping Rates: Shipping costs vary based on the destination and selected shipping method. Exact shipping costs will be calculated and displayed during the checkout process.
- International Shipping: We ship internationally to select countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
- Order Tracking: Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.
Returns Policy:
- Eligibility: We accept returns for eligible products within 14 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
- Return Process: To initiate a return, please contact our customer service team with your order details and reason for return. Upon approval, you will be provided with instructions on how to return the item(s).
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
- Refund Processing: Once your return is received and inspected, we will issue a refund to the original payment method within 14 business days. Please note that shipping fees are non-refundable.
Refund Policy:
- Refund Eligibility: Refunds are issued for returned items that meet our return policy criteria.
- Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts.
- Refund Timeframe: Refunds are typically processed within 14 business days after the returned item is received and inspected.
- Payment Method: Refunds are issued to the original method of payment used during the purchase.
- Refund Inquiries: If you have not received your refund within the expected timeframe, please contact our customer service team for assistance.