FAQ

We ship our products in Europe

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery. If you have any issues tracking your order, please contact our customer service team for assistance.

Orders can be canceled within a short window after placement, usually within 2-4 hours. If you wish to cancel your order, please contact our customer service team as soon as possible.

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. All transactions are processed securely through our payment gateway.

Yes, we offer discounts for bulk orders. Please contact our sales team for more information on bulk pricing and discounts.

You can contact our customer service team via email at support@noir-co.store or by using the contact form on our website. We strive to respond to all inquiries promptly during our business hours.

Yes, we accept returns and exchanges within a specified timeframe (usually 14 days) from the date of delivery. Please refer to our Returns Policy for detailed instructions on how to initiate a return or exchange.

Orders can be canceled within a short window after placement, usually within 2-4 hours. If you wish to cancel your order, please contact our customer service team as soon as possible.

Once your return is received and inspected, we will issue a refund to the original payment method within 14 business days. Please note that shipping fees are non-refundable.

Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

Refunds are typically processed within 14 business days after the returned item is received and inspected.

If you have not received your refund within the expected timeframe, please contact our customer service team for assistance.